Shipping & Delivery Policy
Effective Date: [17-07-2025]
At Home Industrial, we are committed to ensuring that your order is delivered safely, promptly, and in perfect condition. Please read the following details regarding our shipping process.
Country of Delivery
We currently ship only within the United Kingdom.
Shipping Cost
Flat Rate: £0.00 per order (Free UK Shipping)
Shipping costs are automatically calculated and clearly displayed at checkout.
Shipping Address
Orders are shipped to the address provided at checkout.
Please ensure all delivery details are accurate and complete to avoid delays or failed deliveries.
We are not responsible for delays or lost shipments resulting from incorrect or incomplete addresses.
Order Cut-Off Time
Orders placed before 2:00 PM GMT (Monday–Friday) will be processed the same business day.
Orders placed after 2:00 PM or on weekends/public holidays will be dispatched the next working day.
Handling Time
Standard handling time: 0–1 business day from the time your order is confirmed.
Transit Time
Estimated delivery: 2–4 working days after dispatch, depending on courier and destination.
Total Delivery Time
Total Time = Handling Time + Transit Time
Estimated Total: 2–5 working days
Order Tracking
Once your order is dispatched, you will receive a confirmation email containing your tracking number and link to monitor your parcel in real-time.
Product Condition
All products are brand new and in original condition at the time of dispatch. Orders are carefully packed to ensure safe delivery.
Our Delivery Partners
We partner with reliable national couriers to ensure timely and secure delivery:
DHL
FedEx
Evri
UPS
We choose our partners based on performance, coverage, and service quality.
Failed Delivery & Address Issues
Please double-check your shipping address before confirming your order.
In the event of a failed delivery:
The courier may leave a calling card or notification.
They may attempt redelivery or request that you arrange pickup.
If you experience delivery issues, please contact the courier directly or reach out to our customer support team for assistance.
Contact Us
Website Name: Home Industrial
Company Name: HENRY WOOLWAY DESIGN LIMITED
Company number: 10527726
Address: Thorn Cottage, Farmed Road, Saltash, Cornwall, England, PL12 4JP United Kingdom
Email: sales@homeindustrial.co.uk
Phone: +44 7723346453
Contact Form: Click Here
Customer Service Opening Hours:
Monday to Friday 9:00 AM to 5:00 PM London (GMT)
Respond Hours: We try to respond within 24 hours