Returns & Refund Policy
Effective Date: 09/03/2025
At Home Industrial, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward, customer-friendly return and refund process.
Countries We Serve
We currently ship to and accept returns from addresses within the United Kingdom only.
Return Eligibility
You may return both defective and non-defective items within 30 days of delivery under the following conditions:
- The item must be in its original, unused condition
- Returned in the original packaging
- Accompanied by proof of purchase (e.g., order confirmation or invoice)
How to Return an Item
Returning an item is easy and free of charge:
- Repackage the item securely using the original packaging.
- Attach the prepaid return label included in your original shipment.
- Drop the package at the nearest post office or collection point specified on the label.
If your package did not include a return label or you encounter any issues, please contact us at:
sales@homeindustrial.co.uk
Restocking Fees
We do not charge restocking fees on returned items.
Refunds
Once your returned item is received and inspected, you’ll receive an email confirming the return status. If approved, your refund will be issued to your original payment method within 10 business days.
- Shipping charges will also be refunded if the return is due to a defective or incorrect item.
Exchanges
We currently do not offer exchanges. If you need a different item, please return your original purchase for a refund and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at:sales@homeindustrial.co.uk
Include your order number and a photo of the issue so we can resolve it quickly with a replacement or refund.
Need Help?
If you have any questions about your return or refund, please get in touch:
Contact Information
Business Name: Homeindustrial
Address: 2, Greensleeves, Hawthorne Dr, Barnoldswick BB18 6ER
Email:sales@homeindustrial.co.uk
Phone: +44 7400 496004
Contact Form: click here
Opening Hours: 9:00 AM to 5:00 PM (GMT) Monday to Friday
Our dedicated team is committed to prompt assistance and will respond to your inquiry within 48 hours.