Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange a product, please review the policy below.
Eligible Country for Returns
Returns and exchanges are accepted only from customers within the United Kingdom.
Return Process
To start a return or exchange, contact us at sales@homeandindustrial.co.uk with your order number and reason.
We’ll provide a return authorisation and mailing address. Please return items by mail only after receiving authorisation. Unauthorised returns may not be accepted.
Conditions for Return
The item must be unused and in its original condition
Returned in original packaging with all accessories
Include proof of purchase (order confirmation/invoice)
Return Time
Return requests must be made within 14 days of receiving your order.
Return Cost
If the return is due to a wrong, defective, or damaged item, we cover return shipping costs.
For a change of mind or other reasons, the customer pays return postage.
We recommend tracked and insured mailing
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